Why Choose ProTech?

We are the “Triad’s True Carpet Cleaning Experts”, but there is more to it than that. 

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What Sets Us Apart

Supremely Qualified

All ProTech Carpet Care cleaning technicians are certified by the Institute of Inspection Cleaning & Restoration (IICRC).  In addition, our owner is a certified Senior Carpet Inspector and Master Textile Cleaner.  No other Triad cleaning company can say that.

Cutting Edge Technology & Techniques

We outfit our technicians with the latest, most efficient cleaning systems and products to ensure the best possible clean.  In addition, we stay up-to-date on all of the best practices in our industry—including customer service and experience standards.

20+ Years Serving the Triad

At ProTech, we believe it is a real honor to have an opportunity to serve our friends and neighbors.  We know that this community is responsible for our success and we work everyday to live up to expectations of our clients.  Thank you for choosing us!

Our Process

Over the Phone Estimate

When we receive your call, we will ask for an overview of your issue.  Unsure of exactly what you need?  No problem!  When know exactly what to ask you in order to get the details we need.  This is the logical result of decades of experience responding to client inquiries.  We will also do our best to answer any questions you have may at this time.  From there, we can go over a preliminary estimate and scheduling.

Timely Arrival

You can count on us to keep our appointments because we know your time is valuable.  We are big on respect at ProTech.  Not only will we respect your time, but we will also respect your home.  All PTCC technicians have undergone background checks in addition to their professional training.  We pride ourselves on being trustworthy, prompt, well-groomed, and courteous.  And please, if ever you have a negative experience: do not hesitate to let us know.

On-Site Assessment

This where we analyze the cleaning needs of your home or business for ourselves.  Not only will we determine which procedures, techniques, and products to use, but we will also explain the results of our audit (if you want us to).  This is also where we confirm or alter the initial quote based on what we find.  The more info we get at step 1, the closer to the real cost and results your initial estimate will be.

Perform Cleaning

This is what you called us for: where we take our skills and make your carpet seem like new again.  We take into account both our own judgement and any requests you might have had for us during the on-site consultation.  We combine knowledge, experience, and the most powerful cleaning equipment and products to get the job done right, the first time.  This is where you realize that you made the right choice when you called us.

Ensure Customer Satisfaction

We are dedicated to customer satisfaction.  That is why we offer a 100% money back guarantee.  If you are not satisfied for any reason, let us know and you are entitled to a full refund.  We can only offer such a promise because we do good work.  In over 20 years serving the Triad, we have only rarely had clients that were not satisfied.  In truth, the vast majority of our clients are more likely to leave a review than ask for their money back.

Credentials & Capabilities

Carpet Cleaning Techniques

Hot Water Extraction
This is the technical name for “steam cleaning”.  We spray an alkalizing pre-conditioner into your carpet before manual or mechanical agitation.  Then we cycle hot water through the carpet, simultaneously vacuuming to remove soil and moisture together.
Absorbent Compound
We apply an absorbent compound saturated with detergents to the carpet.  We then work it in with brushes or counter-rotating brush machines.  The absorbent compound will emulsify oils and suspend soils in the compound itself, to be removed vacuuming.
Bonnet Cleaning
A mix of water and detergent is sprayed onto the carpet.  A rotary machine with a cotton-rayon bonnet is sprayed with the same solution and spin buffed over the carpet to absorb any soils that have been released from the carpet.  This technique requires true expertise.
Dry Foam
An alkaline foaming detergent is introduced onto the carpet through a dry foam brush machine that works the foam into the carpet yarns to suspend and emulsify soils. The carpet is vacuumed to remove any soils suspended with the foam to complete the process.
Encapsulation
A surfactant with a co-polymer is sprayed on the carpet and then worked into the carpet with a cylindrical machine or a counter-rotating brush machine. The soils are encapsulated within the solution and left to dry.  Soil becomes embrittled and is removed by vacuuming.
Carpet Shampooing
A foaming surfactant is applied and agitated into the carpet with a nylon brush shampooing machine.  Soils are suspended and removed by wet vacuuming, which leaves crystalline residue.  Once dry, dry vacuuming removes this residue and the process is complete.

Related Services

Furniture & Upholstery Cleaning
We routinely save our clients money on getting furniture reupholstered.  Sometimes all your textiles need is some cleaning and a little protection.  We handle all of that: upholstered furniture, leather furniture, window treatments, mattresses, and more!
Stone, Tile, & Grout Cleaning
Removing the dirt and grime from your tile or stone floor can make your bathroom or kitchen feel like a completely different room.  Tile, stone, and especially grout accumulate soil slowly overtime.  However, we can remove years of residue in a matter of minutes or hours.
Carpet Repair
Simple carpet repair can save you on the potentially massive costs of replacing your carpets.  In addition, our restoration services can make old carpets look like new, adding years to life of your flooring.  We also offer product consultations and installer recommendations.
Air Duct Cleaning
This service may actually be the most beneficial one we offer.  However, it doesn’t have to do with what you see.  It has to do with what you breathe.  If we had our way, we would pitch this service to all of our clients because poor indoor air quality is a huge health risk.
Fire & Water Damage Restoration
While not every carpet can be saved, many of them can be.  Call us for your fire or water damage needs and we will give you realistic expectations of what can be done for your floors.  Just be sure you don’t give up before you have talked to real restoration experts.
Pet Damage Remediation
A large portion of all carpet cleaning jobs are a result of accidents by our furry friends.  We love them—not the yellow spots and festering odor of the messes they might make.  We can handle both pet stain and pet odor removal, leaving your carpets and air fresh and clean.

Learn more about our services here.

What Our Clients Say

 

(Check out more of our reviews on Facebook, Google My Business, or Superpages.)

Need More Proof?

Hearsay is all well and good.

But we know that seeing is believing.

So take a look at our work:

Family Carpets Before ProTech

Family Carpets After ProTech

Air Ducts Before ProTech

Air Ducts After ProTech

Pet Stains Before ProTech

Pet Stains After ProTech

We're ready to get started if you are.

Call us now at (336) 202-2061 or…

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